Customer Service

SHIPPING

Tracking information will be made available to every customer upon shipment of any order. Customers will be emailed the tracking numbers. Customers can also log into customers account and view tracking information. Please call for shipping quotes for shipping to  HI , Alaska and Purto Rico orders due to higher shipping rates. *If you purchase an adjustable bed, it will be shipped standard freight truck. It will take up to 15 business days or more to be delivered.

*FREE 48 hour Shipping applies to orders placed before 3:00PM Eastern, Monday through Friday, available on select models, seasonal fluctuations in sales can cause a delay. If your order is placed after 3:00PM Eastern it will be setup for shipping the next business day. If your order was placed over the weekend it will be setup for shipping on Monday. Please allow 24 to 48 hours for tracking numbers to become available. Your shipment will arrive between 7 to 10 business days. Thank you for your patience.

DELIVERY

All bedding items will be shipped within agreed upon terms. All details of delivery must be added to the Purchase Invoice. We strongly urge you to inspect your delivery upon receipt. After signing satisfaction of delivery, AirBeds Express is not responsible for any damage or issues with the purchased product.

If you purchase an adjustable bed, it will be shipped standard freight truck. It will take up to 15 business days or more to be delivered.


Privacy & Security

www.airbedsexpress.com

COLLECTION AND USE OF INFORMATION:

At Airbedsexpress we are committed to protecting your privacy.

For each visitor to our website, our web server automatically recognizes non-personally identifiable information only, e.g., the IP address, domain type, browser version, and service provider. Persons who supply us with their address, telephone number and/or e-mail on-line may be contacted by us with information regarding orders they have placed on-line or other operational information. We also store information volunteered by you that you provide to us when you register or update your account, enter a contest, participate in a survey, shop online or make a purchase.

We use the information we collect about you to improve the content of our website, process orders and order confirmations, respond to your inquiries and to provide you with a more personalized shopping experience. We may also use the information we collect to occasionally notify you about important functionality changes to the website or new Airbedsexpress services and special offers we think you'll find valuable. By using our website, you consent to the collection and use of this information by Airbedsexpress. Airbedsexpress reserves the right to share information collected hereunder with its own affiliates.

We may store the e-mail addresses of those who communicate with us via e-mail and add you to our mailing list when you sign up to receive special promotions and updates. By electing to receive e-mails from us, we are able to send you exclusive information and special offers which you may otherwise not learn about. Follow the removal instructions located at the bottom of these e-mails to cease receiving them. Requesting removal will not prevent you from receiving e-mail communications relating to any online order you place with us.

Airbedsexpress does not currently sell, trade or rent your personal information, including e-mail addresses, to others although we may choose to do so in the future with trustworthy third parties who agree to abide by applicable terms similar to this privacy policy. You can tell us not to do so by sending an e-mail message to the above address with the words "no rent" in the subject or writing to us at the above address and telling us that you do not want us to release your personal information. If you use more than one e-mail address to shop with us, send this message from each e-mail account you use. Airbedsexpress reserves the right to disclose personal information as obligated by law, in response to duly authorized legal process, governmental requests and as necessary to protect the rights and interests of Airbedsexpress. In addition, we do not send your credit card information through e-mails.

If we decide to change our privacy policy, we will post those changes on this page so you are always aware of what information we collect, how we use it and under what circumstances we disclose it.


USE OF THIRD PARTIES:

We use third parties to help us provide services to you including such things as fulfilling orders, processing payments, monitoring site activity, conducting surveys, maintaining our database, administering e-mails, administering drawings or contests and to provide aggregate, comparative information on the performance of our site to us and a select group. Information will be shared with these third parties only to the extent necessary to provide these services.

Airbedsexpress may use certain companies that enable you to establish a membership to participate in digital wallets, payment services or rewards programs. If you elect to do so, we would only disclose to such companies the information necessary to make their programs work and support your membership with them. We are not responsible for the privacy practices of the companies sponsoring these membership programs and we suggest you review the individual privacy policies of each company with whom you establish a membership.

We contract with third parties to serve ads on our behalf across the Internet and sometimes on this site. They may collect anonymous information about your visits to our website, and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, e-mail address or any personally identifying information about the user.


USE OF COOKIES:

We use cookies placed on your computer's hard drive through your Web browser to enable our systems to recognize your browser during your visit to our site and when you return to our site. For instance, when you are ready to purchase an item, a cookie allows our site to "remember" you have added the item to your shopping cart. We can also show you merchandise based on your preferences and provide you with a more personalized shopping experience.


CONDITIONS OF USE:

AIRBEDSEXPRESS DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT BY US OR ON OUR BEHALF ARE VIRUS FREE. AIRBEDSEXPRESS WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.


APPLICABLE LAW:

By visiting this site, you agree that the laws of the State of Florida, without regard to its conflict of laws principles, govern these Conditions of Use and any dispute of any sort that might arise between you and Airbedsexpress or its affiliates. This means that we have committed to cooperating with BBB efforts to resolve disputes that may arise under this contract. Upon your request, we will agree to participate in a BBB dispute resolution process to resolve these disputes. There are limits as to the kinds of claims that the BBB will handle -- call the BBB for more information. Other than for those disputes resolved through the BBB dispute resolution process, you consent to exclusive jurisdiction and venue in the courts of Florida.


UPDATING PERSONAL INFORMATION:

You may update or modify your contact information and user preferences by logging into "My Account".


LINKS:

For your convenience, our website may contain links to other sites. Airbedsexpress is not responsible for the privacy practices or the content of such websites.


APPLICABILITY OF PRIVACY STATEMENT:

This privacy policy statement applies only to the information collected online at PersonalComfortBed.com.


SECURITY STATEMENT:

Our site only accepts orders from Web browsers that permit communication through Secure Socket Layer (SSL) technology, which encrypts information you input. This means you should not be able to inadvertently place an order through an unsecured connection. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. While we implement the above security measures on this site, you should be aware that 100% security is not always possible.

This privacy statement is effective as of 12/01/2012

This privacy statement can change anytime without prior notice.

 

Returns and Replacements

An RMA must be filled out prior to returning any item. Failure to send us an RMA may result in a forfeit of your ability to return your mattress. Once your RMA is received you will received an email notification. Once your product is picked up from your location it may take up to two weeks for our warehouse to receive the product. It may take up to 15 days for Airbedexpress to inspect the product. Once the product is inspected it could take up to an additional 15 days for your refund to be applied to your credit card.

 Customer is responsible for original freight changes, and return freight charges.All returned items MUST be unopened in there in the original cartons.All returns are subject to a 10% handling fee.   In  In the unlikely event you receive incorrect or damaged merchandise, please notify us immediately. We will correct this ASAP..


Payment, Pricing & Promotions

Viewing Orders

Updating Account Information
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Legal Information

Airbeds Express
4521 PGA Blvd # 355

Palm Beach Gardens FL 33418

We can be reached via e-mail at info@airbesexpress.com
Or you can reach us by telephone at 877 523 6896

Important Legal Information

This Web Site is owned and provided by Airbedsexpress.com. Please understand that all services provided by Airbedsexpress.com through this Web Site, including the sale of any products, are provided subject to the following terms and conditions. BY USING THIS WEB SITE, WHETHER BY PURCHASING ANY PRODUCTS FROM OUR WEBSITE, PURCHASING PRODUCTS OVER THE PHONE, OR BY DOWNLOADING ANY INFORMATION OR MATERIALS FROM THE SITE OR OTHERWISE, YOU INDICATE YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS AND AGREE THAT YOU WILL BE BOUND BY AND SUBJECT TO THESE TERMS AND CONDITIONS. In the event of a violation of any of these terms and conditions, Airbedexpress.com reserves the right to deny future access to the Web Site and to seek all remedies available at law and in equity. By ordering over the phone or directly through our website you agree to the following terms and conditions.

PRODUCT SALES AND ORDERS

All mattress orders include free shipping. Some Assembly is required.

White Glove Delivery is available per request for a fee. No Assembly is required.

There will be a 6.5% State Sales Tax applied to orders shipped to the state of Florida.

There will be no Sales Tax for all other out of State deliveries.

Customer credit cards will be charged at time of order. Airbedsexpress® Bed is not responsible for any error created by the customer placing an order. Any and all errors will be resolved as they occur. Airbedsexpress® Bed is not responsible for any delays related to order deliveries caused by weather conditions or related issues. Airbedsexpress® Bed is not held responsibility for any issues regarding slight color variations of the delivered items and online pictures. If for any reason, a customer decides to cancel his or her order, he or she must notify Airbedsexpress® , within 24 hours from the Time and Date of Purchase.

Phone orders will beacknowledged via email the date and time stamp of this email will prevail

Airbedsexpress.com will not be responsible for any of the following but not limited to, blocked or redirected emails to a spam or junk email folder email copies will be sent at customer’s request

Example: The order is placed on Jan 1st, 2013 at 2PM. Eastern time The customer has the right to cancel their order until Jan 2nd, 2013 at 2PM. If the customer cancels their order after 24 hours, Customer will be issued a refund minus a 20% restocking fee.

Trademarks, Copyright, etc.

This Web Site is owned and operated by Airbedsexpress.com. The material included herein, including without limitation all content, text, graphics, artwork, photographs, site design, logos, icons, images, audio or video clips, code, scripts and software (collectively, the "Materials"), is the property of Airbedsexpress.com and/or its content suppliers and is protected by the trademark, copyright and other intellectual property laws of the United States and other countries. The selection, arrangement and compilation of all of the foregoing in the manner depicted is also the property of Airbedsexpress.com and is protected by said laws. ALL RIGHTS ARE EXPRESSLY RESERVED. No right, title or interest in and to the materials is conveyed or granted to you. You may not copy, reproduce, republish, transmit, disseminate, distribute, display, post, modify, create derivative works from, sell, license or otherwise use or exploit in any way whatsoever any Materials or other content from this Web Site without the prior written consent of Airbedsexpress.com. Without in any way limiting the foregoing, you agree not to use the Web Site or any Materials for any commercial or competitive purposes or for any other purposes which may be harmful or detrimental to Airbedsexpress.com or its business.

Airbedsexpress.com retains all rights to its trademarks, trade names, brand names, trade dress and other such intellectual property, including without limitation Airbedsexpress.com®, PersonalComfortBed®, Airbedsexpress.com™, PersonalComfortBed™, Airbedsexpress® Bed™ and the mattress names of many of our products, as indicated, all of which are registered and/or common law trademarks of Airbedsexpress.com in the United States and in other countries. These trademarks, together with all associated service marks, slogans and other Airbedsexpress.com product names, graphics, logos, service names and custom icons are included within the intellectual property of Airbedsexpress.com and all rights thereto are expressly reserved. Airbedsexpress.com's trademarks and intellectual property may not be used by any third party without the express written permission of the Company and, without limiting the foregoing, may not be used in connection with any product or service or in any manner that is likely to or may dilute the strength of the trademark, disparage or discredit Airbedsexpress.com or its products and services, or cause confusion among consumers. Any other trademarks that appear on this site and are not owned by Airbedsexpress.com are the property of their respective owners.

No affiliation exists between Airbedsexpress® and Select Comfort® or Sleep Number Bed® and the other brand trademark owners listed on this site. No product belonging to the brand trademark owners listed on this site is sold on this site. Any reference to a brand trademark is for information and consumer comparison purposes only. Trademarks listed on this site are registered trademarks of their respective owners.

Metatags, Hidden Text, Linking or Framing

Airbedsexpress.com expressly prohibits any use of our trademarks, trade names or brand names in metatags, keywords and/or hidden text. The use of our trademarks, trade names or brand names in metatags, keywords or hidden text constitutes trademark infringement, and the use of any of the foregoing for purposes of gaining higher rankings in search engines constitutes unfair competition. Linking to this Web Site, or any page or portion thereof, without the prior written consent of Airbedsexpress.com is expressly prohibited. Likewise, framing, in-line linking or other methods of association of the Airbedsexpress.com Web Site or its Materials with any other site, advertisement, link or other information or materials not originating from this Web Site is expressly prohibited.

Subject to Change

Airbedsexpress.com reserves the right to make changes or modifications to this Web Site or to any of the terms, conditions, disclaimers and policies referenced herein, and to add or remove any portion of the site, including any portion of these Terms and Conditions, at any time, in its sole discretion and without notice. All such changes shall be effective immediately upon posting. You should review these terms and Conditions frequently, as your use of the Web Site following any changes to these Terms and Conditions shall constitute your acceptance of and agreement to be bound by the revised terms and Conditions whether or not you have actually reviewed them. Airbedsexpress.com may in its sole discretion terminate, suspend or discontinue any aspect of the Web Site, including the availability of any features or products, at any time and without notice or liability. Airbedsexpress.com may also restrict your access to all or any portion of the Web Site without notice or liability.

Products and Prices

Without limiting the generality of the foregoing section (Subject to Change), the price and availability of any products contained or referenced on this Web Site is subject to change at any time and without notice. As noted elsewhere herein, Airbedsexpress.com is not responsible for any typographical errors, which specifically includes those relating to the price or size of an item.

All prices displayed on this site apply only to the products and services available on the Web Site and may not necessarily reflect the prices of such products or services, or similar items, available through our retail stores, catalogs or otherwise. Prices are at all times subject to availability and nothing herein shall constitute an "offer to sell." We at all times reserve the right to limit the quantity of any item sold or to refuse a requested order altogether. Without limiting the generality of the foregoing, we specifically reserve the right to refuse to sell to any person or entity known or believed by us to be a reseller of our products. The receipt of an e-mail confirmation of your order is simply an acknowledgement that we have received your requested order and does not constitute an offer to sell.

Applicable Law

This Web Site is created, controlled and maintained by Airbedsexpress.com in the State of Delaware. Accordingly, the laws of the State of Delaware shall in all events govern any disputes relating to this Web Site, including those relating to any transaction conducted hereon, and shall likewise govern the terms, conditions, disclaimers, policies and notices contained herein, all without giving effect to any conflict of laws principles. Airbedsexpress.com makes no representations as to the compliance of the Web Site or its terms and conditions with any applicable law. If you choose to access the Web Site from outside of the United States you do so at your own risk and are responsible for compliance with all applicable laws. You may not use the Web Site in violation of U.S. export laws.

By using this Web Site, including by virtue of purchasing products hereon, you agree to submit to the jurisdiction of the State of Delaware and agree that it shall serve as the sole and exclusive venue for any disputes relating to this Web Site. Any claim or cause of action brought by you with respect to matters related to the Web Site, including these terms and conditions, must be brought in a state or federal court located in the State of Delaware and must be commenced no later than one year after the claim arises.

If any provision of these terms and conditions is deemed to be void, unlawful or unenforceable for any reason, all other provisions contained herein shall remain in full force and effect. These terms and conditions constitute the entire agreement between the parties as to matters relating to this Web Site and may only be modified by a writing signed by both parties.

Third Party Sites

As a convenience to you, and for informational purposes only, Airbedsexpress.com may from time to time provide links to web sites operated by other entities unrelated to Airbedsexpress.com. If you use any such link, you acknowledge that you will be leaving this Web Site to visit another. If you decide to visit any linked site, you do so at your own risk. Airbedsexpress.com expressly disclaims any responsibility, liability, warranty or representation regarding any linked site or the information, materials, content, products or services contained in or provided by such site. Moreover, providing such a link in no way implies that Airbedsexpress.com endorses or adopts any information, articles, products, services, or other materials appearing on or provided by the linked site, and Airbedsexpress.com expressly disclaims any such endorsement.

Disclaimer of Warranties

THIS WEB SITE AND THE MATERIALS, CONTENT AND PRODUCTS PROVIDED HEREIN ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. AIRBEDSEXPRESS.COM MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND OR NATURE WHATSOEVER, EITHER EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEB SITE OR THE CONTENT, MATERIALS, PRODUCTS AND SERVICES PROVIDED HEREIN, AND EXPRESSLY DISCLAIMS TO THE FULLEST EXTENT ALLOWED BY LAW ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NONINFRINGEMENT OR ANY WARRANTY OR REPRESENTATION THAT THE OPERATIONS AND FUNCTIONS OF THIS SITE SHALL BE UNINTERRUPTED OR ERROR FREE OR THAT ANY DEFECTS WILL BE CORRECTED.

Where applicable law does not allow the exclusion of implied warranties, the foregoing exclusions may not apply to you.

Without limiting the generality of the foregoing, this Web Site and the Materials contained herein may contain inaccuracies and typographical errors. Airbedsexpress.com does not warrant the accuracy or the completeness of the Materials or the reliability of any advice, opinion, statement or other information displayed or distributed through this Web Site. Any reliance on any of the foregoing shall be at your sole risk.

Disclaimer of Liability

IN NO EVENT SHALL AIRBEDSEXPRESS.COM, OR ANY OF ITS OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, DISTRIBUTORS, AFFILIATES, SUBSIDIARIES, AGENTS OR REPRESENTATIVES, BE IN ANY WAY LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES, OR ANY OTHER DAMAGES WHATSOEVER, ARISING FROM OR RELATING TO THE USE OF OR INABILITY TO USE THIS SITE OR THE CONTENT, MATERIALS AND FUNCTIONS THEREOF, OR OF ANY LINKED WEB SITE, OR OTHERWISE RELATING HERETO, REGARDLESS OF WHETHER THE SAME ARE FORESEEABLE OR IF AIRBEDSEXPRESS.COM WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Forward Looking Statements

Some of the documents and information contained in (or directly accessible from) this Web Site may include so-called "forward-looking statements" under United States securities laws. Forward-looking statements include but are not limited to any statements concerning the Company's or management's plans, objectives, goals, strategies, expectations, estimates, beliefs or projections, or any other statements concerning future performance or events. Actual results could differ materially from those indicated by these forward-looking statements as a result of various risks and uncertainties, including but not limited to the following: the current economic conditions in the United States as a whole and the continuing weakness in the retail environment; the risk that we will be unable to maintain our historical growth rate; the effects of competition from others in the highly competitive bedding industry; our ability to anticipate and react to industry trends and changes in consumer demand; our dependence upon our senior executive officers or the risk of loss of our manufacturing and distribution facilities. Any forward-looking statements represent our views only as of the date made and should not be relied upon as representing our views as of any subsequent date. While we may elect to update certain forward-looking statements at some point in the future, we specifically disclaim any obligation to do so even if experience or future events may cause the views contained in any forward-looking statements to change.